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Frequently Asked Questions

How often should I have my car serviced?

It varies from model to model, but as a general rule you should change your oil every 3 - 4 thousand miles and perform the annual recommended factory scheduled maintenance.


The salesman at the dealership I purchased my new car from said that if I have you work on my car, It will void my warranty. Is this true?

False! Consumers are entitled to have their cars serviced wherever they choose. Always read your warranty to understand what constitutes a covered service item. As long as detailed records are kept (as we do here for all of our customers) and the service intervals are met your warranty will never be void. According to the federal Magnuson-Moss Warranty Act, you can have your vehicle serviced by any competent independent service station, shop or garage and still maintain your warranty.


What is your policy on customer supplied parts?

Do you bring your steak to a restaurant? But seriously, we prefer not to install parts that a customer brings to our facility. There are several reasons for this. First how does the customer know what part to supply. Who diagnosed what is wrong with the vehicle. Is the part the correct application ie correct chassis number or engine number. Many parts are different based on whether the car has ABS brakes etc. Is the part supplied up to our quality standards? We pride ourselves on quality work and that includes quality parts. In our opinion, bring your own parts is the same as taking your own food to a restaurant.


Can you tell me what is wrong with my car over the phone?

In most cases we cannot accurately diagnose your vehicle over the phone. Your Volvo® is an extremely complex piece of machinery that requires hands on testing and inspection.

Services We Offer

  • Scheduled maintenance
  • Tires
  • Winterizing
  • Tune-up
  • Computerized diagnostics
  • Brake service
  • Suspension service
  • Oil change service
  • pre-purchase and maintenance inspections
  • Engine service
  • Clutch and transmission service
  • Engine decarbon service
  • Fuel injection service
  • Air conditioning service
  • Body work and Much, Much More!
  • All work carries a 2 year waranty!

Appointments

All work is done by appointment,you can leave your vehicle with us or you can wait in our lounge if you schedule to do so. We do accept drop offs. However, they are placed in the schedule after the vehicles with an appointment. We will make every effort to complete the repairs as soon as possible. Please use our appointments feature or give us a call for information or to schedule your service work.


Address:

Master Techs
101 Griffith Plaza Dr
Winston-Salem NC 27103
(336) 774-0084

Hours:

The Service Department is open
Monday to Friday
7:30am to 5:30pm

Map and Driving Directions

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